|
TROUBLESHOOTING TIPS – PRINTING
PROBLEMS
Printing problems can occur for a
number of reasons and can be
generally split into the following
areas:-
• A Hardware fault on the computer,
printer or cable.
• Incorrect cabling.
• Incorrect configuration of the
computer, printer driver/software
application or printer.
The following document contains some
typical printing errors which occur
and suggestions for rectifying them.
As the majority of printing problems
occur due to incorrect configuration
of the printer or printer
driver/software application
particular attention should be made
to the installation notes in the
user's guides for both hardware and
software.
Printer
does not print
[Back to Top]
1.
Will the printer perform a self test
? (Refer to the printers user's
manual)
2. Is the printer powered on and in
a ready state ? (Refer to the
printers user's manual)
3. Does another printer attached to
the same cabling work ? If not check
the cabling, computer interface and
software configuration. (when
printing via a serial port - null
modem cables will generally not
work, and should be replaced by a
RS232 printer cable -). If it does
has the faulty printer been
configured correctly, pay particular
attention to DIP switches on
optional interfaces if fitted or
printer DIP switch and SelecType
settings.
Printer
prints garbage.
1.
Is the correct printer driver
installed and printer configured
correctly ? check that the printer
emulation matches the printer driver
emulation.
2. If the printer is attached to a
serial interface, check interface
settings on both the computer and
printer ? e.g. baud rate, parity and
word length.
3. Change the cable.
4. Does another printer attached to
the same cabling print correctly ?
If not check the cabling, computer
interface and software
configuration. (when printing via a
serial port - null modem cables will
generally not work, and should be
replaced by a RS232 printer cable
-). If it does has the faulty
printer been configured correctly,
pay particular attention to DIP
switches on optional interfaces if
fitted or printer DIP switch and
SelecType settings.
Printer
prints data correctly but page
formatting is incorrect.
1.
Has the correct paper size and type
been specified in the printer
driver/application ?
2. Are the margins, including
headers and footers, setup in the
application within the range
supported by the printer ?
3. Check the printer driver being
used is the latest version.
iMac
Troubleshooter
[Back to Top]
Q: How can I verify that the iMac
Update 1.0 is installed or not?
A: From the iMac's desktop, select
File, Fine and type Mac OS ROM and
click on Find. Highlight the Mac OS
ROM and select File and click on Get
Info. The Created date should be
August 28, 1998 or later. If it is
not, you will need to download and
install the iMac Update 1.0 from
Apple at http://swupdates.info.apple.com.
If you have problems downloading or
installing the iMac Update 1.0,
please contact Apple Technical
Support.
Q: When I print from my iMac the
printer prints garbage. What should
I do to resolve this situation?
A: If the USB cable is connected to
the iMac's keyboard, try using the
USB port on the right side of the
iMac instead. This port is located
behind a panel on the iMac. If you
need additional USB ports we
recommend obtaining a USB Hub.
Q: If I restart my iMac my
printouts will print with large gaps
between the text or an image. How
can I resolve this?
A: To correct this issue, download
and install the iMac Update 1.0 from
Apple at http://swupdates.info.apple.com.
If you have problems downloading or
installing the iMac Update 1.0,
please contact Apple Technical
Support.
Q: I encounter problems when I
try printing long documents on the
Stylus Color 600 and an iMac. Is
there anything I can do to resolve
this?
A: Yes, to correct this issue,
download and install the iMac Update
1.0 from Apple at http://swupdates.info.apple.com.
If you have problems downloading or
installing the iMac Update 1.0,
please contact Apple Technical
Support.
Q: What do I need to do before
installing the printer driver on my
Apple iMac.
A: It is highly recommended that you
download and install the iMac Update
1.0 from Apple at http://swupdates.info.apple.com.
Also, be sure to download and
install the latest EPSON USB driver
for your printer from EPSON's web
site.
Q: When I go to print with my
Stylus Color 600 or Stylus Photo EX
I get a -192 error. What can I do to
resolve this?
A: To correct this issue, from the
iMac's desktop select File, Find and
type the name EPSON and click on
Find. Highlight all the items
labeled EPSON and move them to the
Trash. Restart the iMac and
reinstall the
printer driver from the USB/Parallel
adapter kit CD-ROM or the driver
from EPSON's Website. Do not install
the driver that came with your EPSON
printer.
Q: How can I verify that the iMac
Update 1.0 is installed or not?
A: From the iMac's desktop, select
File, Fine and type Mac OS ROM and
click on Find. Highlight the Mac OS
ROM and select File and click on Get
Info. The Created date should be
August 28, 1998 or
later. If it is not, you will need
to download and install the iMac
Update 1.0 from Apple at http://swupdates.info.apple.com.
If you have problems downloading or
installing the iMac Update 1.0,
please contact Apple Technical
Support.
Q: Can I use the USB/Parallel
adapter kit with my Stylus Color
740?
A: The USB/Parallel adapter kit is
not necessary to connect the Stylus
Color 740 with the Apple iMac. The
Stylus Color comes with a built in
USB port, therefore the only cable
needed is a standard USB
A/B cable. NOTE: that you will also
need to download and install the USB
printer driver for iMac from EPSON's
Website as well as the iMac Update
1.0 from Apple at http://swupdates.info.apple.com.
If you have problems downloading or
installing the iMac Update 1.0,
please contact Apple Technical
Support.
[Back to Top]
|
|
Ink Cartridges
